PHOENIX – March 21st, 2017 – When it comes to customer satisfaction surveys, there a few basic guidelines every company can follow to ensure success.

Do’s:

-Keep It Short
-Treat Your Survey as an Interaction
-Get Actionable Data
-Remove Bias
-Use the Information

Don’ts:

-Don’t Understate Completion Time
-Don’t Assume
-Don’t Crush Your Customers with Too Many Surveys
-Don’t Cherry Pick
-Don’t Avoid Open-Ended Questions

For more information on these tips, go to MSPmentor: http://mspmentor.net/managed-services/customer-satisfaction-survey-dos-donts